![]() ‘Nearly 45% of the entire company’s applications are dedicated to TP&R. ‘Each park is like a city in itself,’ Glen says. The IT department employs nearly 1,000 people globally, manages contractors and consultants and works closely with TWDC’s Enterprise IT team on outsourced services, such as data centre management (IBM) and service desk operations (ACS). Walt Disney World alone employs more than 100,000 people and runs the third-largest bus fleet in Florida.ĭemand on systems and on ‘cast members’ (as all employees are called) is significant. Cosmic Ray’s restaurant at Magic Kingdom in Orlando is the busiest quick-service restaurant in the world. The 42 resorts have over 36,000 rooms worldwide. During peak times some parks are open and full of guests for 18 hours a day. Theme Parks & Resorts is the only segment of TWDC that interacts face-to-face with its customers every day, 365 days a year. In comparison, the 2010 World Cup brought around 350,000 visitors to South Africa. Over 118 million people visit the parks every year. The scale of the organization is extraordinary. The division currently manages 11 parks, two water parks, 42 resorts and two cruise ships. It is the largest division in the organization and in 2009 generated $10.7 billion – approximately 30% of TWDC’s revenue. Glen Taylor is VP of Technology for Theme Parks & Resorts (TP&R). ![]() The Walt Disney Company (TWDC) has five major segments: Studios, Consumer Products, Media Networks, Interactive Media and Theme Parks & Resorts.
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